FAQ

We do! We are delighted to announce that we now offer worldwide shipping.

Please note that our free shipping options are tiered and applicable only within Canada and the USA, excluding rural areas.

We are pleased to announce that we now offer FREE tracked shipping for all orders exceeding $120 CAD (before tax) within Canada and the US. For orders totaling over $50 CAD (before tax), a flat rate shipping fee of $12 CAD applies within these regions.

Please note that certain exceptions do apply, notably to regions such as NT, YT, NU, and other rural areas within Canada and the US.

Shipping charges are subject to variation based on your specific location. To obtain an accurate shipping cost for your area, we recommend adding desired items to your cart and proceeding to checkout. A shipping estimate will be provided just before finalizing the purchase, taking into account the precise address information provided for shipping.

It is important to note that shipping costs may occasionally surpass initial estimates. We are committed to assisting with any additional expenses where feasible. However, for very rural addresses or unusually heavy orders, we may need to reach out for supplementary shipping funds. As a growing small business, we continually strive to find mutually beneficial solutions for any shipping-related issues that may arise. Nonetheless, there are instances where the shipping expense exceeds what we can reasonably cover without additional contributions from you. We appreciate your understanding in this matter.

We assume no responsibility for customs fees, as each country's border has unique protocols. Unfortunately, we cannot predict whether an order will incur customs fees, as we do not have control over this aspect. Nevertheless, we have not received reports of any of our packages being subjected to additional customs fees so far.

We cannot be held liable for any missing orders if the tracking information shows the parcel as delivered to the provided address.

While lost parcels are rare, they do occur occasionally, and unfortunately, they are beyond our control once the package is shipped. Additionally, delays are to be expected during busy seasons, such as holidays, when shipping companies may cancel expected delivery dates due to the high volume of shipments.

If your package has not arrived and the tracking indicates a delay or lack of movement, we recommend contacting the shipping company with your tracking information to inquire about the status. Once a package leaves our store, we no longer have control over its journey, as it is in the hands of the shipping companies we utilize. While we cannot guarantee the exact arrival time, we will do our utmost to assist you in resolving any issues.

Regarding packages marked as delivered but not received, please contact us, and we will assist you in filing a claim with the shipping company. However, we cannot issue refunds or replacements until the claim has been processed and approved by the shipping company. Once the claim is submitted, we will provide you with the claim number and keep you updated on its progress, although please be aware that claims can take up to 60 days to resolve.

We understand the frustration of lost or delayed packages, but it's important to note that we hold no liability for such occurrences. If a claim is denied by the postal service, even after our intervention, we are unable to offer refunds on products marked as delivered, especially when the postal company confirms delivery. This issue falls under third-party jurisdiction, and we will make every effort to assist you, including exploring alternative solutions or deals if feasible. Please bear in mind that we are a small business and do not have the resources of a larger corporation.

We cannot accept responsibility for changes in the shape, texture, or form of products that may occur during shipping. This includes instances such as chocolates and candies melting when shipped to warmer locations, as we do not control the weather.

Additionally, items like freeze-dried sweets are prone to crushing or breakage during shipping due to their fragile nature. Consequently, we will not issue refunds or replacements for damage that is expected during shipment but does not impact the customer's ability to consume and enjoy the product for its intended taste.

If your items arrive broken, rest assured that they will still taste just as good as they did before shipping when they were intact. Please consider this information when placing your order.

Regrettably, due to the nature of our products being food and for health considerations, we are unable to process returns. In the event that your package is received damaged, kindly provide us with photos so that we may evaluate the situation and possibly arrange for a shop credit. We apologize for any inconvenience this policy may cause; however, it is implemented for safety purposes. Please note that custom orders are also non-returnable.

IMPORTANT: Please be aware that melted chocolate or sweets are not considered damaged items. With the arrival of warmer weather, chocolate and sweets may melt during transit. Upon receiving your package, allow it to cool down. If you wish to avoid chocolate melting, we recommend selecting items that are not heat-sensitive, particularly during hotter months.

Occasionally, if an item in your order has sold out or been discontinued due to fragility before your order ships, we may provide a substitute option. These substitutes will always be of equal or higher value and similar to the missing item. Please understand that as a business experiencing significant demand and rapid growth, we may not always have the capacity or manpower to notify customers in advance. This can delay our processing line as we wait for responses. While we don't always resort to substitutions and sometimes opt for refunds instead, if you receive a substitute item and are dissatisfied, please contact us through our contact form, and we'll be glad to assist you. Please note that substitutions within your pick'n'mix for out of stock items can happen and is noted as such within the listing. 

While rare, occasional mistakes or mix-ups can occur during the packing process of an order. We consistently strive to triple-check orders before dispatching them. As a human-operated small business, occasional errors are inevitable, and we make every effort to rectify them promptly. Resolutions for such mix-ups are determined on a case-by-case basis.

For instance, if you received the wrong product, we typically issue a refund for the incorrect item (unless you prefer otherwise and are satisfied with the alternative item, in which case we refund any price differences). Additionally, we offer a 20-30% discount coupon for your next purchase as a gesture of goodwill. In such cases, you are welcome to keep and enjoy the mistakenly received product. However, please note that due to current high shipping costs, we are unable to reship single items, which we hope you understand given the constraints faced by small businesses like ours.

Similarly, if your order is missing an item, we follow a similar process by refunding the missing product and offering a shop credit as an apology. Alternatively, if you have another order pending or plan to place a new one, we can include the missing item in that shipment.

In any scenario, please reach out to us using the contact form on our website, and we will gladly assist you.

Tastely Box cannot be held liable for any damage to products caused by weather conditions. As a small business, we are unable to monitor the weather situation for all our customers, and we kindly request that you exercise common sense in considering how weather conditions may affect your order.

During the summer months, we recommend refraining from purchasing items that are prone to melting, such as chocolates, until the weather cools down. Please note that packages may sometimes be exposed to uncooled trucks for up to a week. If you are aware of a heatwave or experiencing high temperatures, we advise waiting to place your order or reaching out to us to coordinate shipping during a cooler period in your area.

In the winter months, we advise against purchasing any carbonated beverages, as they may freeze and potentially explode during transit.

If you have an allergy, especially a severe one, we require you to contact us before placing an order. This way, we can review your potential order and determine what items may or may not be safe and suitable for you. In certain cases, this may result in being unable to make a purchase from us at this time.

As a small warehouse, we currently lack the capacity to guarantee a completely allergy-friendly environment and cannot ensure that items won't come into contact with allergens. However, we diligently label every box, freeze-dried item, and gummy package for your awareness. It's essential to thoroughly read all labels. Our products within boxes also bear labels that should be read before consumption.

We want to emphasize that we are not responsible for any allergic reactions following the consumption of products from our shop. We urge customers to exercise good judgment and common sense before consuming any products. Most importantly, please reach out to us before placing an order, and we'll do our utmost to find suitable items for you. Should you encounter difficulties reading or understanding the labels on your individual items, please contact us for assistance; we're here to help.