• Where is my order confirmation?
  • How do I cancel my order?
  • Can I alter my order?
  • When will my order arrive after it ships?
  • How long does it take for you to process my order?
  • Do you ship worldwide?
  • How much is shipping?
  • Customs or Boarder Fees
  • What happens if my package is delayed or lost?
  • Breakage & Melted Products During Shipment
  • Can I return or exchange an item?
  • Substitutions for out of stock items?
  • Mistakes & Mix-ups
  • Weather & Candy
  • Allergies and Labelling

Ordering and delivery

Where is my order confirmation?

Upon placing your order, an order confirmation is automatically dispatched to the email address associated with your order. Should you not receive your order confirmation within 24 hours, please reach out to us via email at orders@tastelybox.ca or by completing the contact form located at the bottom right corner of your screen. This delay may indicate a processing issue with your order. Prior to contacting us, kindly check your spam or junk folder to ensure the order confirmation has not been redirected there.

How do I cancel my order?

Orders can only be canceled within 24 hours of purchase. Please ensure that you have read and understood our current processing time and other important information before making a purchase. This information can be found in the banner at the top our homepage on our website or by following this link HERE.

If you wish to cancel your order and can reach out to us within 24 hours, we should be able to assist you unless we have already started processing it. Please note that all order cancellations are subject to a cancellation fee as outlined below. If more than 24 hours have passed, if processing has begun, or if we have arranged a pickup for your package, we regret to inform you that we cannot cancel your order.

Under certain circumstances, you may be able to modify your order after it has been placed to avoid cancellation fees. Modifications are free of charge, although changes depend on stock availability and may impact your shipping rate.

Regrettably, we cannot accept returns due to health and safety concerns. Thank you for your understanding.

PLEASE NOTE: Cancellations are not guaranteed, and a minimum cancellation fee of $5 applies to all canceled orders. This fee includes cancellations due to allergies or dietary restrictions where no prior notice was given, or pick'n'mix selections being sold out. If the shop fees incurred exceed our minimum fee, you will be charged accordingly, as we do not recover those funds from our website host in the event of a cancellation.

SPECIALTY ITEMS: Orders containing specialty items, such as holiday and seasonal drops or limited edition products, cannot be canceled due to their limited availability.

Can I alter my order?

If your order has not yet been processed or shipped, you can add items or modify your order in two ways: either by placing a second order (we will refund any additional shipping costs, if applicable) or by contacting us to request an invoice for the extra products.

Unfortunately, we are unable to make changes to your order once it has been shipped. If you require a larger quantity or additional items after your order has already been shipped, please create a new online order on our website.

Please be aware that modifications to your order are complimentary. However, these changes are subject to stock availability and may impact your shipping rate.

For any further inquiries regarding the above information, please feel free to contact us via email or by using the contact form located in the bottom right corner of your screen.

When will my order arrive after it ships?

Transit times vary depending on your location:

- Canadian orders typically arrive within 1-6 business days once shipped.
- US orders take about 4-6 business days to arrive after shipping.
- International orders may take up to 10+ business days to reach you after shipment.

These times can fluctuate based on the season and demand levels. We want to note that we don't have control over third-party logistics, transit times, or any potential delays. After your package leaves our warehouse, we're unable to influence its delivery timeline, so we can't guarantee an exact arrival date.

Once your order ships, you'll get a shipping confirmation email with tracking details. If you don't see this email, check your spam or junk folder.

Please note that Tastely Box isn't liable for additional duties or customs fees incurred during shipping, nor can we be held responsible for lost or stolen packages. If your package goes missing during transit, contact us at orders@tastelybox.ca or through our contact form. We'll initiate a claim with the shipping company on your behalf, and we recommend reaching out to them directly for assistance as well.

It's important to understand the difference between processing time and transit time when shopping online. Processing time is how long it takes us to prepare your order for shipment, while transit time is the duration the courier takes to deliver your package. Make sure to review all processing times and important details before making a purchase. For the most current processing time estimates, please HERE!

How long does it take for you to process my order?

Our current estimated processing time for all orders is a rough estimate and can be found in the top announcement bar on our website's homepage.

Please note that processing time estimates are not guaranteed. Depending on the time of year and potential for increased demand, it may take us more or less time to process your order. We operate with a team of two individuals and strive to work as efficiently as possible to prepare your order for shipment and deliver it to you promptly. We appreciate your patience during this process.

We encourage you to review and understand all updates regarding processing timeframes before placing your order. This information is available by clicking HERE.


Do you ship worldwide?

We do! We are delighted to announce that we now offer worldwide shipping.

Please note that our free shipping options are tiered and applicable only within Canada and the USA, excluding rural areas.

How much is shipping?

We are pleased to announce that we now offer FREE tracked shipping for all orders exceeding $120 CAD (before tax) within Canada and the US. For orders totaling over $50 CAD (before tax), a flat rate shipping fee of $12 CAD applies within these regions.

Please note that certain exceptions do apply, notably to regions such as NT, YT, NU, and other rural areas within Canada and the US.

Shipping charges are subject to variation based on your specific location. To obtain an accurate shipping cost for your area, we recommend adding desired items to your cart and proceeding to checkout. A shipping estimate will be provided just before finalizing the purchase, taking into account the precise address information provided for shipping.

It is important to note that shipping costs may occasionally surpass initial estimates. We are committed to assisting with any additional expenses where feasible. However, for very rural addresses or unusually heavy orders, we may need to reach out for supplementary shipping funds. As a growing small business, we continually strive to find mutually beneficial solutions for any shipping-related issues that may arise. Nonetheless, there are instances where the shipping expense exceeds what we can reasonably cover without additional contributions from you. We appreciate your understanding in this matter.

Customs or Boarder Fees

We assume no responsibility for customs fees, as each country's border has unique protocols. Unfortunately, we cannot predict whether an order will incur customs fees, as we do not have control over this aspect. Nevertheless, we have not received reports of any of our packages being subjected to additional customs fees so far.

What happens if my package is delayed or lost?

We cannot be held liable for any missing orders if the tracking information shows the parcel as delivered to the provided address.

While lost parcels are rare, they do occur occasionally, and unfortunately, they are beyond our control once the package is shipped. Additionally, delays are to be expected during busy seasons, such as holidays, when shipping companies may cancel expected delivery dates due to the high volume of shipments.

If your package has not arrived and the tracking indicates a delay or lack of movement, we recommend contacting the shipping company with your tracking information to inquire about the status. Once a package leaves our store, we no longer have control over its journey, as it is in the hands of the shipping companies we utilize. While we cannot guarantee the exact arrival time, we will do our utmost to assist you in resolving any issues.

Regarding packages marked as delivered but not received, please contact us, and we will assist you in filing a claim with the shipping company. However, we cannot issue refunds or replacements until the claim has been processed and approved by the shipping company. Once the claim is submitted, we will provide you with the claim number and keep you updated on its progress, although please be aware that claims can take up to 60 days to resolve.

We understand the frustration of lost or delayed packages, but it's important to note that we hold no liability for such occurrences. If a claim is denied by the postal service, even after our intervention, we are unable to offer refunds on products marked as delivered, especially when the postal company confirms delivery. This issue falls under third-party jurisdiction, and we will make every effort to assist you, including exploring alternative solutions or deals if feasible. Please bear in mind that we are a small business and do not have the resources of a larger corporation.

Breakage & Melted Products During Shipment

We cannot accept responsibility for changes in the shape, texture, or form of products that may occur during shipping. This includes instances such as chocolates and candies melting when shipped to warmer locations, as we do not control the weather.

Additionally, items like freeze-dried sweets are prone to crushing or breakage during shipping due to their fragile nature. Consequently, we will not issue refunds or replacements for damage that is expected during shipment but does not impact the customer's ability to consume and enjoy the product for its intended taste.

If your items arrive broken, rest assured that they will still taste just as good as they did before shipping when they were intact. Please consider this information when placing your order.


Can I return or exchange an item?

Regrettably, due to the nature of our products being food and for health considerations, we are unable to process returns. In the event that your package is received damaged, kindly provide us with photos so that we may evaluate the situation and possibly arrange for a shop credit. We apologize for any inconvenience this policy may cause; however, it is implemented for safety purposes. Please note that custom orders are also non-returnable.

IMPORTANT: Please be aware that melted chocolate or sweets are not considered damaged items. With the arrival of warmer weather, chocolate and sweets may melt during transit. Upon receiving your package, allow it to cool down. If you wish to avoid chocolate melting, we recommend selecting items that are not heat-sensitive, particularly during hotter months.

Substitutions for out of stock items?

Occasionally, if an item in your order has sold out or been discontinued due to fragility before your order ships, we may provide a substitute option. These substitutes will always be of equal or higher value and similar to the missing item. Please understand that as a business experiencing significant demand and rapid growth, we may not always have the capacity or manpower to notify customers in advance. This can delay our processing line as we wait for responses. While we don't always resort to substitutions and sometimes opt for refunds instead, if you receive a substitute item and are dissatisfied, please contact us through our contact form, and we'll be glad to assist you. Please note that substitutions within your pick'n'mix for out of stock items can happen and is noted as such within the listing. 

Mistakes & Mix-ups

While rare, occasional mistakes or mix-ups can occur during the packing process of an order. We consistently strive to triple-check orders before dispatching them. As a human-operated small business, occasional errors are inevitable, and we make every effort to rectify them promptly. Resolutions for such mix-ups are determined on a case-by-case basis.

For instance, if you received the wrong product, we typically issue a refund for the incorrect item (unless you prefer otherwise and are satisfied with the alternative item, in which case we refund any price differences). Additionally, we offer a 20-30% discount coupon for your next purchase as a gesture of goodwill. In such cases, you are welcome to keep and enjoy the mistakenly received product. However, please note that due to current high shipping costs, we are unable to reship single items, which we hope you understand given the constraints faced by small businesses like ours.

Similarly, if your order is missing an item, we follow a similar process by refunding the missing product and offering a shop credit as an apology. Alternatively, if you have another order pending or plan to place a new one, we can include the missing item in that shipment.

In any scenario, please reach out to us using the contact form on our website, and we will gladly assist you.

Temperature and Weather

Weather & Candy

Tastely Box cannot be held liable for any damage to products caused by weather conditions. As a small business, we are unable to monitor the weather situation for all our customers, and we kindly request that you exercise common sense in considering how weather conditions may affect your order.

During the summer months, we recommend refraining from purchasing items that are prone to melting, such as chocolates, until the weather cools down. Please note that packages may sometimes be exposed to uncooled trucks for up to a week. If you are aware of a heatwave or experiencing high temperatures, we advise waiting to place your order or reaching out to us to coordinate shipping during a cooler period in your area.

In the winter months, we advise against purchasing any carbonated beverages, as they may freeze and potentially explode during transit.


Allergies and Labelling

If you have an allergy, especially a severe one, we require you to contact us before placing an order. This way, we can review your potential order and determine what items may or may not be safe and suitable for you. In certain cases, this may result in being unable to make a purchase from us at this time.

As a small warehouse, we currently lack the capacity to guarantee a completely allergy-friendly environment and cannot ensure that items won't come into contact with allergens. However, we diligently label every box, freeze-dried item, and gummy package for your awareness. It's essential to thoroughly read all labels. Our products within boxes also bear labels that should be read before consumption.

We want to emphasize that we are not responsible for any allergic reactions following the consumption of products from our shop. We urge customers to exercise good judgment and common sense before consuming any products. Most importantly, please reach out to us before placing an order, and we'll do our utmost to find suitable items for you. Should you encounter difficulties reading or understanding the labels on your individual items, please contact us for assistance; we're here to help.