- Where is my order confirmation?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive after it ships?
- How long does it take for you to process my order?
- Do you ship worldwide?
- How much is shipping?
- Do you offer free shipping?
- Can I track my order?
- Why do I have to pay for shipping?
- Customs or Boarder Fees
- What happens if my package is delayed or lost?
- Breakage & Melted Products During Shipment
- How do I place a Pre-Order?
- How do Pre-Orders work?
- Why do Pre-Orders take so long?
- Can I cancel my Pre-Order?
- What is Crackle Candy?
- What Crackles and What Crisps?
- Why is there a difference in the Crackle & Crisp of each item?
- Can I return or exchange an item?
- Substitutions for out of stock items?
- Mistakes & Mix-ups
- Weather & Candy
- Allergies and Labelling
- Consistency of Crackle Candy and Freeze Dried Candy
Ordering and delivery
Where is my order confirmation?
Once your order has been placed, your order confirmation is automatically sent to the email address used to create your order. If you haven’t received your order confirmation within 24 hours, please get in touch via email at firstname.lastname@example.org or by filling out the contact form found at the bottom right corner of your screen as there may have been a problem with processing your order. Please check your mailbox’s spam or junk folder prior to contacting us in case the order confirmation has been diverted there.
How do I cancel my order?
Can I alter my order?
If your order has not been processed or shipped, you are able to make additions or modify your order by either 1) placing a second order (we will refund any extra shipping costs if applicable) or 2) contacting us to request an invoice for your additional products if you prefer.
Unfortunately, we are unable to modify your order once it has been shipped. If you need to order a greater quantity or additional products, and your previous order has already shipped, please place a new online order on our website.
Please Note: Changes to your order are free of charge, however any changes requested are dependent on stock availability and may affect your shipping rate.
If you have any further questions about the above, please reach out via email or fill out our contact form found in the bottom right hand corner of your screen.
When will my order arrive after it ships?
Transit time is highly dependent on your location.
Once shipped, all Canadian orders will arrive within approximately 2-6 business days.
If you are in the US, you can expect your order to take approximately 4-6 business days to arrive once shipped.
If you are international to us, you can expect your order to take up to 10+ business days to arrive once shipped.
Transit times may vary depending on time of year and during periods of increased demand. We do not control third party matters, transit times, or delays. Once your package leaves our warehouse, we are unable to affect the timeline for delivery of your order, and as such we are unable to guarantee when your order will arrive. Once your order officially ships, you will receive a shipping confirmation email with all of the tracking details you need to track your package. If you're not seeing that email in your inbox, please be sure to check your junk or spam folder.
Tastely Box is not responsible for any additonal dutys or customs fees incurred during shipment. Tastely Box also cannot be held responsible for any lost or stolen packages. If your package is missing or becomes lost in the shipping process, please contact us via email (email@example.com) or fill out our contact form so that we can file a claim with the shipping company on your behalf. We reccommend also reaching out to the shipping company for help in most cases.
PLEASE NOTE: Transit (shipping) time and processing time are NOT the same. When ordering online, your processing time refers to the time it takes for us (Tastely Box) to process, pack, and arrange a pickup for your shipment. Transit (shipping) time reffers to the time it takes for the courier service to retrieve and deliver your package to you. Please be sure to read and understand all processing time and other important information prior to purchasing. For up to date processing time estimates, click HERE!
How long does it take for you to process my order?
Our current estimated processing time for all orders is *roughly* 10 business days.
Due to our demand, when you place an order for freeze dried and/or crackle candy, you are placing a pre-order. This is basically saving your place to receive your Tastely Box candies and confections when they are ready, meaning we cannot always guarantee processing times for these items but we usually stay around the current processing times listed above.
Processing time estimates are not guaranteed, and as such it may take us more or less time to process your order depending on time of year and potential for increased demand. Our team is always working as fast as we can to get your order ready for shipment and to get your package to you! We appreciate your patience in the meantime.
Please be sure to read and understand ALL processing timeframe updates prior to ordering. You can find that information by clicking HERE.
Do you ship worldwide?
Yes! We now ship worldwide!
We only offer tiered free shipping within Canada and the USA (not including rural areas!)
How much is shipping?
We now offer FREE TRACKED SHIPPING on all Canadian and US orders over $50 CAD (before tax) and $10 CAD flat rate shipping on all Canadian and US orders over $20 CAD (before tax)!
Some exceptions apply. (Including but not limited to NT, YT, NU and other rural areas in Canada and the US)
Shipping rates vary depending on your location. The best way to find out the cost of shipping to your area is by adding the items you'd like to your cart and proceeding with the checkout process until a shipping estimate is provided, just before finalizing, based on the specific address information provided for shipping.
PLEASE NOTE: In many cases shipping is more expensive than originally estimated. We are happy to assist with covering the extra costs where we are able. However, in the case that your address is very rural or your order is very heavy, we may need to contact you for additional shipping funds. As a growing small business, we are always working to find mutually beneficial solutions to any issues that may arise when shipping your package, however there are occasions where the cost of shipping is simply too high for us to reasonably cover without additional funds from you. Thank you for understanding!
Do you offer free shipping?
Yes, we do!! We also offer flat rate shipping!
We ship across Canada and the US for free once your order reaches $150 or more! However we do not offer free shipping to rural areas within Canada and the US or on orders that are very heavy and come with higher then normal shipping costs. Spend $100+ and recieve $10 flat rate shipping (tracked!)
We hope you understand that we are a small business and can't be eating the costs of shipping to keep up with companies like Amazon. We work with a company to find the cheapest rates available to us but with the rising costs of everything prices in shipping continue to climb. We are looking at $17-$30 in most areas to ship now.
Thank you for understanding! We are so pleased to have wonderful customers like you on our website considering supporting our small business.
Can I track my order?
Yes! We offer tracked shipping on all our orders!
Why do I have to pay for shipping?
Because shipping is a service you utalize in order to not have to fly or drive to your favourite stores. By having the option to not travel or drive to a location, you are paying for someone to pick up your items for you and deliver them to you. That is a service and those people in that service are being paid for their time and efforts. Just like you expect to be paid for your work and time, they expect to be paid too.
SHIPPING IS NOT SOMETHING WE AT TASTELY BOX MAKE MONEY ON -- Shipping is a third party service.
We hope you understand that we are a small business and can't be eating the costs of shipping to keep up with companies like Amazon. We do our best to find you the most afforable prices for shipping to your area. Any time your shipping comes out cheaper then what you paid we are always happy to refund any extra shipping costs. If however your shipping comes out more expensive then we charged, we are happy to cover the difference for you (some expections apply here as some costs of shipping, depending on the weight and area you live, can become so large that we would be losing money by shipping to you - in these cases we will reach out to you with options)
Customs or Boarder Fees
We assume no responsibility for custom fees as every country boarder is different and has different protocols. Unfortunately we do not control and cannot tell you if an order will come with custom fees. However, we have not heard of any of our packages being charged additional custom fees to date.
What happens if my package is delayed or lost?
We accept no liability for any missing orders if the tracking information for the parcel is showing the order as delivered to the provided address.
Please remember lost parcels are rare and don't happen often but when it does happen is it NOT in our control. Once the package is shipped, it is out of our hands. Secondly, during busy seasons delays must be expected. During the holidays for example, many shipping companies cancel their expected delivery dates due to the rush of shipments they are juggling.
Breakage & Melted Products During Shipment
We will not and cannot accept any responsibility for changes to products' shape, textures, forms etc. that can be expected to happen to food or drink during shipment. This includes melting of chocolates and candies being shipped to warmer locations - as we do not control the weather.
This also includes the crushing/breakage that may occure with shipping freeze dried sweets. Freeze dried is known for it's more fragile nature and this means it can break in shipment. We will not, under any circumstances, issue a refund or replacement for damage that can be expected to occue to food and freeze dried items during shipment that doesn't affect the customers ability to consume and enjoy the product as intended (for it's taste). If your items have broken during shipment, we promise they will still taste just as good as they did prior to shipment when they weren't broken.
Do keep this in mind when ordering.
How do I place a Pre-Order?
Placing a pre order is super simple, but timing it everything! All pre-orders go live on our website at 8PM EST every single Thursday. We only list what we have avaiable at that time on our shelves so we don't overload our staff. We have chosen to do pre-orders for certain products, as when we had set release dates things sold out within 2-5 mins and we received a lot of complaints. Using the pre order method, this gives people a chance to save their place in line and recieve their goodies once made.
PLEASE understand that pre ordering means you will be waiting around 10 business days (give or take) for the items to ship. We make them in order so your order is never lost and it makes sure everything you receive is fresh. Please read processing updates every time before you order: HERE
How do Pre-Orders work?
Why do Pre-Orders take so long?
Because making freeze dried and crackle candy takes time and care! On average our freeze dried batches take 4-10hrs per batch. We have three freeze dryers and they are running daily, with a few batches each, every day. Our crackle candy is prepared in small batches to ensure quality. Our kitchen team works super hard to keep our shelves fully stocked so that when our packing teams are in everyday, they have everything they need to ship out plenty of orders. On average we ship 60-100 orders every single day. We are adding more packers to our team as fast as possible.
Can I cancel my Pre-Order?
If your order has passed 24hr, we have already scheduled it in and prepped the order for making - so, after this timeframe you cannot cancel. All Cancellations before 24hrs are subject to cancellation fees. The reason you cannot cancel your pre order is because we cannot be wasting our time on orders and products being made for nothing. We are in extremely high demand, with a small team, every moment is delicately laid out so we stay in line and keep production moving. It is up to our customers to make sure they contact us with any questions about pre orders prior to ordering and to read the several areas on our website that explain what pre orders are and how long they roughly take. ALL timeframes are estimated. They sometimes are shorter and they sometimes are longer. The point is to secure your place and we promise you the goodies you receive will be worth it! Over 1,200+ 5 reviews prove it.
On top of all this, we get charged additional fees from our host when orders are cancelled after 24hrs. Another reason why we dont accept cancellations after 24hrs.
Crackle Candy Info
What is Crackle Candy?
Crackle Candy is a new in-house made option at Tastely Box! It consists of our in-house made candy coating which depending on the type of candy it surrounds, can crackle, pop, crisp, or crunch. Sometimes it is crunchy, sometimes its crispy, but either way it is always delicious!
What Crackles and What Crisps?
Here at Tastely Box we will be releasing an assortment of Crackle Candy options, all with different textures and experiences. Not all Crackle Candy makes a "Crack" sound. Some of them have a softer crack to them. This comes down to the type of candy used, so if you want a classic "Crack" sound or a softer "Crisp" sound then take a look at the below list for an idea on what items might be best suited to you... You may also look at the upcoming "CRACK SCALE" on each listing.
Candies with the best "Crack" sounds:
Crackle Bars (without mallow) - Crackle bars are chocolate bars dipped in our in-house candy coating. Perfect for chocolate lovers.
Gooey Bars - Crackle Gooey bars are filled with our in-house mallow and sour slime, but it is incased inside of a fruit roll-up to stop the moisture from crystalizing the outside layer, which causes the "Crisp" texture.
Candies with the best "Crisp" sounds:
Crackle Mystery Skewers
Crackle Lollipops made with gummies
Why is there a difference in the Crackle & Crisp of each item?
The main reason we have both options is because every person enjoys different things. Although at first when we dip the candy it will have a "crack" effect to it for a few days, it eventually will become a "crisp" style crack due to the type of candy inside. This comes down to the moisture of the candy inside ie. mallow and jelly filled gummies. Chocolate bars do well in cooler months but since this is a new product, we will have to update this information come summer on how the chocolate does in shipment.
Can I return or exchange an item?
Unfortunately since we are dealing with food and for health reasons, we can not accept returns. If your package arrives damaged please send us photos and we may reship a second item to you depending on the situation. We are sorry for any inconvenience this may cause, but we do this for safety reasons. Any custom boxes are unable to be returned as well.
PLEASE NOTE: Melted Chocolate does not count as a damaged item. As warmer weather comes chocolate may melt. When your box arrives let it cool down. If you don't want your chocolate melting, we suggest purchasing items that are not heat sensitive during hotter months.
Substitutions for out of stock items?
Sometimes when we have an item that's in your order that either sold out or was discontinued due to it being too fragile prior to your order shipping, we may add a substitute option. These substitute will always have the samd price point or higher and will be simialr to the missing item. Please understand as a business in huge demand and growing quickly, we do not always have the ability/man power to contact people first when we do this because we get held up in the processing line waiting for people to contact us back. We do not always choose this route and sometimes just refund the item. However, if the sub item arrives and you are unhappy with the substitute, please reach out to us via our contact form and we will be happy to help you.
Mistakes & Mix-ups
Although it's rare, sometimes a mistake or simple mix-up can occur when packing an order. We always try our best to triple check orders before they go out. We are humans and a small business, a mistake now and again is expected and we do what we can to correct it. The solution to these mix-ups are made on a case by case basis.
If you received the wrong product for example we will usually refund the missing product (unless you suggest otherwise and are still happy with the other item which we would just then refund any differences) We also will provide you a coupon code for 20-30% off your next order. In this case you are welcome to keep and enjoy the product that was accidentally given to you. We normally cannot reship a single item out, shipping costs are too high now for a small businesses like ours for a single item. We hope you understand.
If your order is missing an item, a similar process is done, we will refund the missing product and provide you with a coupon as an apology.
If you have another order with us or plan to make another we can also add the missing item to that order as well!
In any case, please be sure to contact us by using the contact form on our website and we will be happy to assist.
Temperature and Weather
Weather & Candy
Tastely Box will accept no liability for damaged products due to weather. As a small business we cannot navigate for all of our customers what their current weather situation is and ask you please use common sense to consider how the weather may effect your order.
We suggest during summer months if you're concerned about melting candy to avoid purchases for now until the weather cools down. Packages sometimes sit in an uncooled truck for up to a week. If you know you're in a heat wave or currently experiencing high temperature summer weather, we suggest waiting to order or communicating with us on when the temperature cools in your area so we can try and navigate a safer window to ship for you.
During winter months, we suggest not to purchase any pops/sodas/drink options. They have been known to explode if they freeze.
Allergies and Labelling
If you have an allergy - especially a severe one - we require you to contact us PRIOR to ordering. We will be able to look over your potential order and see what may or may not be safe/suitable for you. In some cases this may mean you are unable to purchase from us at this time.
At this time we are a VERY small warehouse. We do not have the space to be 100% allergy friendly and cannot guarantee items won't come in contact with allergens. We have labels on every single box, freeze dried item, and gummy package. Be sure to READ IT ALL! Our products in our boxes also have labels on them, READ THEM as well before you consume anything.
We are NOT liable for an allergic reactions after consuming any products from our shop. We ask people to use better judgement and common sense prior to consuming ANY products - but more importantly CONTACT US BEFORE YOU ORDER. We will do our best to find items suitable for you. If for any reason your individual item(s) label(s) was/were damaged or hard to read for you, please contact us and we will be happy to assist you.
Consistency of Crackle Candy and Freeze Dried Candy
Crackle Candy and Freeze Dried Candy consistency will vary depending on the confections used.
With Crackle Candy, our crackle coating reacts differently to different types of confections. For example, marshmallows react much differently than chocolate bars. Even different types of gummies produce a different result when it come to our crackle coating, and as such they each create their own experience individually.
For Freeze Dried candy, a similar set of circumstances applies. Different candies will react to the freeze drying process differently. As an example, with jelly filled candies and marshmallows, the jelly filling come out sticky and thicker, but not crunchy as the outside mallow or gummy will. This does not mean the item has not been properly freeze dried. Quite the opposite in fact! This is normal and simply the way jelly filling reacts to freeze drying.
If you have any questions about this or anything else, please feel free to reach out!