Processing Time Update


Hi Friends!

PLEASE READ ALL INFORMATION FOR UPDATES ON OUR CURRENT TIMELINE FOR ORDERS! 
PLEASE NOTE: EMAILS ARE ONLY ANSWERED MONDAY-FRIDAY 9AM-5PM.
Please allow a minimum of 24 - 48 hours for email responses.
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PROCESSING TIME UPDATE: Due to a large increase in demand our current processing times as of 01/16/2023 are *roughly* 15 business days (GIVE OR TAKE!). Please note this is a rough estimate and sometimes the timeframe may be shorter and it also may be longer (PLEASE KEEP WAREHOUSE HOLIDAYS IN MIND!!!) We promise we are always moving as fast as we can! We are experiencing a crazy demand for our freeze dried candy and bulk mixes. We have hired on new people and have transitioned our Apsley store location into a warehouse to keep up with this demand. Please remember we are only a small business that blew up on TikTok - NOT a franchise. We are catching up quickly with new staff members in the warehouse and we are beyond grateful for all the love and patience we continue to receive!
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IMPORTANT HOLIDAY INFORMATION: WE HAVE EXTENDED OUR HOLIDAY CUT OFFS! We have caught up on orders much faster than we expected. Because of this we are extending our cut off dates so you are well aware of when to order by...
Christmas Delivery Cut Offs (Expected Christmas Delivery): Nov. 30th (please note we do NOT control any third party delays and will hold no responsibility for delays caused by shipping companies)
Pre-Holiday Shipment Cut Off Dates (not guaranteed Christmas delivery): We go on holidays Dec 21st-Dec 28th (James and I return on the 4th, other employees are choosing to come back sooner so orders will start moving shortly after Christmas again - around the 28th), we will do our best to ship as many orders as possible before we go on holidays! If your order is placed within the timeframe of our holidays, please note that our holidays are not counted as business days during that timeframe! All orders that do not ship prior to our holidays, will be shipped when we return. PLEASE KEEP OUR CANCELATION POLICIES IN MIND - THEY DO NOT CHANGE. If you are in need of a printable gift certificate so you can let your recipient know their gift is on the way, please head to HERE for your printable options!
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FREEZE DRIED CANDY UDPATE: Please remember, at this time due to the demand our freeze dried candy is under when you place your orders for freeze dried candy you are placing a PRE ORDER - current processing time is around 15 business days (give or take!). Please read what pre-orders mean HERE. By placing a pre-order ,you ate saving your place to receive your freeze dried goodies. We appreciate all your patience and we ask you to please keep in mind, we are a small business with a small team processing an average of 1000 online orders a month. We work nonstop and are our processing times are coming down slowly but surely! 
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BIRTHDAYS AND EVENTS: If you need us to bump your order up due to a birthday, please be sure to email us prior to purchasing to confirm we can. In some cases, especially around holidays we aren't able to bump orders due to demand. We appreciate all of your patience and support while we grow and adapt to this new normal as quickly as possible.
 
FAQ & SHOP POLICIES:
More FAQ and Policies can be found at the bottom of this page in our footer
or click this link HERE

When will my order arrive?:
Most orders once shipped arrive within 2-6 business days. Please remember we *DO NOT* control third party matters. In some cases you will be required to contact the shipping company yourself to inquire about your parcel. If you need your tracking number or have any questions please be sure to reach out to us. Your tracking is automatically sent to you via email once your order is shipped. If you haven't received your tracking it might be in your junk or it may not have shipped yet. 

Why is my order saying "delivery date pending"?:
This could be due to a few reasons. Usually the main reason behind this is because your package was only just processed by our team and is awaiting pick up. Another reason could be that your order was delayed. Or in some cases, it's due to the shipping company having a delay in their internal systems that needs time to update and usually corrects itself within 24 hrs. 

Can I cancel my order?: 
If your order is over 72 hrs old, we unfortunately can not cancel your order. Please note that all orders cancelled prior to 72hrs are subject to cancellation fees starting at $5. Fees will depend on what we were charged by our website host as we do not get the fees taken out of your order for our host back. We will not be covering those extra fees and you will be required to pay them if you cancel. 

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Thank you so much for understanding and for supporting small business! We are extremely grateful and could never thank you enough for what you've done for our small family. 2022 has been an amazing year thanks to our amazing customers! The storefront in Peterborough is now OPEN and the Apsley shop has finally transformed into a warehouse to help us keep up with our online demand. Coming soon we will have custom pick and mixes in store and online, along with some other fun new options coming that we are excited to share with you once we get caught up!



Have a sweet day!
Polly, James & The Tastely Team!