Processing Time Update
**Important Order and Shipping Updates**
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**Free Shipping Alert!**
Enjoy free shipping on Canadian and American orders over $120 CAD. For orders over $50 CAD, we offer a flat rate shipping of $12. Note: Some restrictions apply for rural areas.
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**Contact Us**
For questions or concerns, call us during business hours. Emails are auto-replied. If we're unavailable, you may need to leave a message.
**Shop Hours:**
Wednesday-Saturday: 12-6 PM
Sunday: 12-4 PM
**Phone:** 705-741-1000
**Processing Time Update**
As of 08/25/2024, our processing time is approximately 5-7 business days for online orders and 2-5 business days for local pickups. Orders with BUBS may experience delays due to high demand and restocks. By agreeing to these times at checkout, you accept this timeframe and any potential delays. Business days are Monday-Friday. When ordering for local pickup, please wait for your pickup confirmation before visiting. Note: We do not respond to messages from Tuesday-Thursday; responses are provided Friday-Monday.
**Pre-Orders:** If you order pre-order items with other products, your entire order will be held until the pre-order item is available. For separate shipments, please place two orders.
**Rush Orders for Events**
If you need an order expedited for a special occasion, contact us before placing your order to confirm stock and our ability to meet your deadline. During high-demand periods, such as holidays, expedited requests may not be possible.
**Cancellations**
Cancellations are accepted within 24 hours for custom pick’n’mixes and other custom orders, with cancellation fees. For other products, cancellations are accepted within 48 hours, subject to fees. Cancellations are not guaranteed. Review our cancellation policy in the FAQ & Shop Policies link below.
**For More FAQ & Shop Policies:**
CLICK HERE
Thank you for supporting our small family-run business!
Best,
Polly & James
Polly, James & The Tastely Team!