Processing Time Update

Hi Friends!

PLEASE READ ALL INFORMATION FOR UPDATES ON OUR CURRENT TIMELINE FOR ORDERS! 
PLEASE NOTE: EMAILS ARE ONLY ANSWERED MONDAY-FRIDAY 9AM-3PM
✨PLEASE NOTE WE ARE EXPERIENCING SOME DELAYS IN PROCESSING AT THE MOMENT. OUR SMALL BUSINESS IS GROWING IN DEMAND AT A RAPID RATE. WE ARE WORKING HARD TO KEEP UP AND ADDING ANOTHER FREEZE DRYER TO OUR MIX, ALONG WITH HIRING SOME MORE STAFF WHICH WILL PUT US AT CAPACITY FOR OUR WAREHOUSE. WE ARE A SMALL FAMILY RUN BUSINESS, NOT A FRANCHISE! PLEASE BE KIND AND PATIENT WITH US, WE PROMISE WE'RE ALWAYS DOING THE BEST WE CAN!✨
Processing Time Update: Due to a large increase in demand our current processing times are *roughly* 12-15 business days (GIVE OR TAKE!). Please note this is a rough estimate and sometimes the timeframe may be shorter and it also may be longer. We promise we are always moving as fast as we can! We are experiencing a crazy demand for our freeze dried candy and bulk mixes. We have hired on new people and have transitioned our Apsley store location into a warehouse to keep up with this demand. Once our team is situated and trained we have full confidence that our processing times will come down. Please remember we are only a small business that blew up on TikTok - NOT a franchise. We are beyond grateful for all the love we continue to receive!

If you need us to bump your order up due to a birthday, please be sure to email us prior to purchasing to confirm we can. In some cases, especially around holidays we aren't able to bump orders due to demand. We appreciate all of your patience and support while we grow and adapt to this new normal as quickly as possible.
FREEZE DRIED CANDY UDPATE: Please remember, at this time due to the demand our freeze dried candy is under when you place your orders for freeze dried candy you are placing a PRE ORDER. This is basically saving your place to receive your freeze dried goodies. We appreciate all your patience and we ask you to please keep in mind, we are a small business with a small team processing hundreds of online orders. This is ONLY a small team due to limited space. We work nonstop and are committed to lowering our processing times as fast as we can but that comes with us training our new staff members and getting the Apsley Warehouse settled into its new roll.
 
FAQ:
More FAQ can be found at the bottom of this page in our footer.


When will my order arrive?:
Most orders once shipped arrive within 2-6 business days. Please remember we *DO NOT* control third party matters. In some cases you will be required to contact the shipping company yourself to inquire about your parcel. If you need your tracking number or have any questions please be sure to reach out to us. Your tracking is automatically sent to you via email once your order is shipped. If you haven't received your tracking it might be in your junk or it may not have shipped yet. 

Why is my order saying "delivery date pending"?:
This could be due to a few reasons. Usually the main reason behind this is because your package was only just processed by our team and is awaiting pick up. Another reason could be that your order was delayed. Or in some cases, it's due to the shipping company having a delay in their internal systems that needs time to update and usually corrects itself within 24 hrs. 

Can I cancel my order?: 
If your order is over 72 hrs old, we unfortunately can not cancel your order. Please note that all orders cancelled prior to 72hrs are subject to cancellation fees starting at $5. Fees will depend on what we were charged by our website host as we do not get the fees taken out of your order for our host back. We will not be covering those extra fees and you will be required to pay them if you cancel. 

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Thank you so much for understanding and for supporting small business! We are extremely grateful and could never thank you enough for what you've done for our small family. 2022 is going to be an amazing year and we can feel it! The storefront in Peterborough is now OPEN and the Apsley shop has finally transformed into a warehouse to help us keep up with our online demand. Coming soon we will have custom pick and mixes instore and online, rolled ice cream, and international floats! 



Have a sweet day!
Polly, James & Tastely Team!